Frequently Asked Questions
About Us:
Q: Who is Annie? Who is Nan? Who is Barbie?
A: I’m Annie, the owner of Nan’s. "Nan" is a nickname originally given to me by my then-boyfriend, now-husband, James. All of our friends and family call me Nan these days, and you can too!
Barbie is my lovely mom and my right-hand at Nan’s! She plays an instrumental role in this small business.
Catered Events:
Q: When should I book my event?
A: NOW! As a small business, we have limited availability and (thankfully!!!!!) often receive more requests than we can accept.
Q: Do you have an order minimum?
A: Yes. $250 for events.
Q: Can I book my date now but finalize details later?
A: Yes! Contact me to place a $250 non-refundable date retainer.
Q: When are final details due?
A: Headcount, menu choices, and remaining balance are due no later than two weeks prior to your event.
Q: How will my order be packaged?
A: Your order will be packaged on disposable lidded deli trays and in foil pans. Upgrade options are listed below with additional information on the "Catering Menu" tab of this website.
Q: What payment methods are accepted?
A: For events, an emailed invoice will be sent with a secure checkout via debit or credit. If you require a different method, just reach out.
Event Upgrades:
Q: Are plates, forks, and napkins included in every order?
A: No, but you can add them on! Please visit the Catering Menu tab on this website for additional information.
Q: Are serving pieces included in every order?
A: No, but you can add them on! Please visit the Catering Menu tab on this website for additional information.
Q: I’m ordering from the Catering Menu but want the “grazing table” look. What can I do?
A: I offer an upgrade that includes setup, a wooden display rental, tablescape greenery, and premium disposable plates, forks, and napkins.
Take & Bakes:
Q: How do I find out about the next Take & Bake?
A: I send out menu updates three convenient ways:
1. Nan’s News Texts — Enter your phone number in the pop-up on this page to receive texts directly to your phone. Please note: this is a one-way texting service, and replies to this number are not monitored.
2. Nan’s Email Blast — Email me to opt in!
3. Facebook Updates — I post the special every Wednesday morning at 6 AM.
Q: What methods of payment do you accept?"
A: Venmo, Paypal, exact cash
Q: When are Take & Bake pickups?
A: Every Tuesday from 12:45 PM to 1 PM unless otherwise noted.
Q: Where are Take & Bake pickups?
A: The corner of Route 47 and Chapin Street in Downtown Morris. Look for the giant MORRIS letters. I will be in the parking lot adjacent in a blue Acadia, so I’m easy to find.
Q: I missed my pickup! Now what?
A: All missed pickups are sold as extras if they are not claimed immediately.
Q: I won’t be able to make the 12:45 PM to 1 PM pickup timeline. Can I meet you later?
A: Yes! Message me to meet along my delivery route (until 3:30 PM).
Q: When are deliveries?
A: Tuesdays from 1 PM to 4 PM unless otherwise noted.
Q: Who is Annie? Who is Nan? Who is Barbie?
A: I’m Annie, the owner of Nan’s. "Nan" is a nickname originally given to me by my then-boyfriend, now-husband, James. All of our friends and family call me Nan these days, and you can too!
Barbie is my lovely mom and my right-hand at Nan’s! She plays an instrumental role in this small business.
Catered Events:
Q: When should I book my event?
A: NOW! As a small business, we have limited availability and (thankfully!!!!!) often receive more requests than we can accept.
Q: Do you have an order minimum?
A: Yes. $250 for events.
Q: Can I book my date now but finalize details later?
A: Yes! Contact me to place a $250 non-refundable date retainer.
Q: When are final details due?
A: Headcount, menu choices, and remaining balance are due no later than two weeks prior to your event.
Q: How will my order be packaged?
A: Your order will be packaged on disposable lidded deli trays and in foil pans. Upgrade options are listed below with additional information on the "Catering Menu" tab of this website.
Q: What payment methods are accepted?
A: For events, an emailed invoice will be sent with a secure checkout via debit or credit. If you require a different method, just reach out.
Event Upgrades:
Q: Are plates, forks, and napkins included in every order?
A: No, but you can add them on! Please visit the Catering Menu tab on this website for additional information.
Q: Are serving pieces included in every order?
A: No, but you can add them on! Please visit the Catering Menu tab on this website for additional information.
Q: I’m ordering from the Catering Menu but want the “grazing table” look. What can I do?
A: I offer an upgrade that includes setup, a wooden display rental, tablescape greenery, and premium disposable plates, forks, and napkins.
Take & Bakes:
Q: How do I find out about the next Take & Bake?
A: I send out menu updates three convenient ways:
1. Nan’s News Texts — Enter your phone number in the pop-up on this page to receive texts directly to your phone. Please note: this is a one-way texting service, and replies to this number are not monitored.
2. Nan’s Email Blast — Email me to opt in!
3. Facebook Updates — I post the special every Wednesday morning at 6 AM.
Q: What methods of payment do you accept?"
A: Venmo, Paypal, exact cash
Q: When are Take & Bake pickups?
A: Every Tuesday from 12:45 PM to 1 PM unless otherwise noted.
Q: Where are Take & Bake pickups?
A: The corner of Route 47 and Chapin Street in Downtown Morris. Look for the giant MORRIS letters. I will be in the parking lot adjacent in a blue Acadia, so I’m easy to find.
Q: I missed my pickup! Now what?
A: All missed pickups are sold as extras if they are not claimed immediately.
Q: I won’t be able to make the 12:45 PM to 1 PM pickup timeline. Can I meet you later?
A: Yes! Message me to meet along my delivery route (until 3:30 PM).
Q: When are deliveries?
A: Tuesdays from 1 PM to 4 PM unless otherwise noted.